Extended study
The Telephone Sales Manual
Eleven chapters on cold-calling service-business owners: the seven-stage call, the gatekeeper, a 120-plus objection encyclopedia, reading people, and closing. Read it, listen to it, or watch it — pick whichever fits the day.
This is study material, not the floor script. The exact phrases you say on a live call live at the crew training — read that first if you have not.
Three formats, one course
Read it, listen to it, or watch it.
Read
The full manual
93 pages, illustrated. All eleven chapters, the complete objection reference.
Download the PDFListen
The full course, narrated
About 80 minutes, one file, in order. Good for driving or the gym.
Play / download the audioWatch
Eleven narrated chapters
Same narration, images and captions on screen. See the table below.
Jump to chaptersChapter by chapter
Eleven chapters, listen or watch each one.
| # | Chapter | Length | Listen | Watch |
|---|---|---|---|---|
| 1 | The Eden OS Method | 8:23 | Audio | Video |
| 2 | Foundations | 6:55 | Audio | Video |
| 3 | Before You Dial | 5:52 | Audio | Video |
| 4 | Anatomy of a Call | 8:08 | Audio | Video |
| 5 | The Gatekeeper | 8:14 | Audio | Video |
| 6 | The Objection Encyclopedia | 8:51 | Audio | Video |
| 7 | Reading People | 7:53 | Audio | Video |
| 8 | Closing | 6:18 | Audio | Video |
| 9 | After the Call | 5:13 | Audio | Video |
| 10 | Compliance and Self-Protection | 6:53 | Audio | Video |
| 11 | Practice Drills and Quick Reference | 7:19 | Audio | Video |
How this fits
Study here. Talk on the floor script.
The crew training teaches the exact call: the locked phrases, the price, the one goal. This manual goes deeper on the why — the full objection reference, how to read a customer's mood, and the seven-stage shape of a call.
If the two ever seem to disagree on a specific phrase or price, the crew training is correct. Say what it says on the floor.